PRIVACY POLICY

Take Me Home Pet Transport is committed to protecting your privacy and handling your Personal Information in a safe, secure, and responsible manner.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, store, and disclose Personal Information.

Further information about the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Collection of Personal Information

Personal Information is information that identifies you or could reasonably identify you. This may include your name, address, email address, and telephone number.

We collect Personal Information through direct interactions with you, including when you contact us by phone, email, social media, or via our website. We may also collect information from cookies, publicly available sources, or third parties where lawful and appropriate.

Use of Personal Information

We collect and use Personal Information primarily to provide our pet transport services, respond to enquiries, manage bookings, and communicate with clients.

We may also use your information to send updates, service-related communications, or marketing materials where you would reasonably expect such contact. You may opt out of marketing communications at any time.

Sensitive Information

Sensitive Information (as defined by the Privacy Act) will only be collected, used, or disclosed with your consent, where necessary for our services, or where required or authorised by law.

Disclosure of Information

Your Personal Information may be disclosed where you have provided consent or where disclosure is required or authorised by law. We do not sell or trade your Personal Information.

Data Security

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required to retain it for legal, regulatory, or business purposes.

Access and Correction

You may request access to the Personal Information we hold about you and request corrections if necessary. Requests should be made in writing, and we may require identification for security purposes.

Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Privacy Enquiries

If you have any questions or concerns regarding this Privacy Policy, please contact us.